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FAQ

 

Privacy Policy

We are so blessed and grateful that you have chosen to enlighten your space with recovery art and/or decided to learn to recover and manage your addiction through the healing power of art and spiritual principles based on the 12 steps. To support your journey - Attached please find our privacy policy.  If at anytime you wish to unsubscribe you may do so at the bottom of each newsletter or send an email to support@recoveryartstudio.com Thx!

 

Is Artwork Available for Licensing?

Yes! So glad you asked! We are excited to have our artwork or sections of it included on your products. Please contact us at (410) 610-6753, robins.art@verizon.net to talk about your needs. 

How is your investment authenticated?

Congratulations on investing in one of my original creations to enhace your home and/or work spaces! Your original artwork will be signed on the front and back. The back will include the title and completion date. You will also receive a certificate of authenticity.

What is your shipping policy?

There are a number of variables that will affect the price of shipping. The price you receive is calculated based on weight, quantity, size, and location.

Fine Art Prints & Original Artwork will be carefully packaged to protect your investment while in transit. 

We ship with a reputable courier using the most efficient route. Shipping dates range from 3-10 business days within the U.S., depending on distance. Customers will receive tracking number via email as soon as their order has shipped. 

  • Fine art prints will be shipped from Skyline Art Printing, our Print Partner.
  • Original Art and items other than fine art prints will be shipped from Recovery Art Studio. Shipping includes insurance for your investment.

FOR INTERNATIONAL ORDERS - including shipping to Canda and Mexico - Please contact Robin directly to discuss shipping costs.

Please contact Robin if you have any questions about your order at (410) 610-6753, robins.art@verizon.net, or FB Messenger.

Recovery Art Studio guarantees the safety of your fine art prints & original artwork!

 What is your return / refund policy?

ORIGINALS: There are no refunds on sale or discounted items. We know that you will love how your original recovery art investment enhances your living or work space, but if not, you have SEVEN (7) business days to contact us from the date of delivery by email to robins.art@verizon.net  You may text us at (410) 610-6753 to alert us that an email has been sent. Please keep all packaging.

Your email must include: 1) Invoice Number; 2) Written intent to return your investment; 3) a picture of the artwork; and 4) title.

You MUST ship within THREE (3) days of RECEIVING CONFIRMATION - ACCEPTANCE OF RETURN email in the original packaging to Robin M. Gilliam, Recovery Art Studio, 3332 Arundel on the Bay Road, Annapolis, MD 21403. 

You are responsible for return shipping costs. Please send an email with the tracking number for return delivery.

We will refund your original cost - less a 10% restocking fee. Your refund will not include shipping fees.

FINE ART PRINTS: Our fine art prints are provided by our print partner Skyline Art Prints. They do not accept returns unless they are damaged. All sales are FINAL. There is a 25% fee for any changes after the order is placed.

If your prints arrive damaged - Please keep all packaging. Please Send us an email within THREE (3) days to robins.art@verizon.net, include a photograph of the damaged item and invoice number documenting the damage and your request for a replacement. We will provide further instructions to replace your prints.

Do You Offer Discounts?

We do offer discounts on fine art prints. Use WELCOME20 for a 20% discount on your first order. Sign up for our newsletter to stay up to date on current sales.

Your Personal Information?

We only collect your personal information when to email you news or special offers from Recovery Art Studio. We do not sell this information. You may unsubscribe at any time from the bottom of one of our newsletters. Recovery Art Studio will use the information you provide when you sign up for the newsletter to be in touch with you and to provide updates and marketing. 

Other Questions?

If we have not answered all your questsions, please send an email to robins.art@verizon.net with the subject line: RAS - Other Question or text Robin at (410) 610-6753 . We will get back to you in a couple of business days.

 - Thank you for joining the Recovery Art Movement -

Where art reveals the miracles of recovery by helping us to unwind, destress, release & relax.

Creating away the stigma of mental illness & addiction

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

For return policies please see our FAQ page.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

PRINTS: Museum quality Canvas and Fine Art archival prints and reproductions. 100% acid free archival cotton papers a true museum quality appearance.

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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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